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PrestaShop

Delivery & Return Policy

That pleasure, the well-to-do online sex toy store in Kolkata, has professionals who take up shipping procedures on time and delivers orders with no delay. However, there are various other circumstances that compel the customer care department to cancel orders. If there is any wrong product, or wrong product information, or limited stock, order cancellation will be the ultimate result. During such instances, the customer is notified by the customer care agent that the order had to be canceled. Even if there is any advance payment made through debit or credit card, the customer will get back the amount.

Cancellation by the Customer

Customers can cancel their orders themselves or contact a customer care executive for the same. Prior to this, the customer will have to inform first and then, the cancellation process will be executed. Orders in the process will not be canceled on spot and will take one-hour minimum for cancellation.

Refunding

Refunding of the money will take place only through the medium that was used by the customer. It may be through Cash on Delivery, Net Banking, Debit Card, Credit Card, Cheque or DD. Apart from this, one can always sort out queries by emailing at sales@thatspleasure.com. One can call up our professionals at +91 9883690830
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The Return Policy in 21 days

What our return policy of 21 days states is that it allows a return request to be made by 21 days from the date of delivery. It happens when the customer seems to be quite disappointed with a product. Therefore, he can return it but on a few conditions. If the product has undergone damage or it has been delivered in an odd condition, or, if the product does not match with the one that was ordered, or it has not been properly packed, a request for return will be granted. The product should, however, be returned in the same condition.